Frequently Asked Questions

Quickly find answers to your most common questions.

What are the delivery times?

We ship orders within 24 to 48 business hours. Standard delivery takes 3 to 7 business days in Canada. Express delivery (1 to 3 days) is available as an option depending on your region.

How do I make a return?

You have 30 days after receipt to return an item. Log in to your account, select the order, and follow the instructions. Returns are free for eligible items.

What payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Shop Pay. All transactions are secured with SSL encryption.

How do I track my order?

Upon shipment, you will receive an email with a tracking number. You can also track your order from your customer account.

Do you offer free shipping?

Yes, standard delivery is free for all orders over $75 CAD in Canada.

How to contact us?

Email us at contact@pshipshop.com. Our Pship team usually responds within 24 hours.